The Questions You Hate and The Answers You’ll Love: A Guide For Dealing With Difficult Patients
“OH NO! Not that one again!” After all your training, and years of hard work and tremendous sacrifice - Don’t you just hate it when you get those heart wrenching questions and resistance to case acceptance over and over again? Your team and you work so hard, and care so deeply, so why is it that often our patients don’t ask for optimal care and enthusiastically accept our treatment plans?
Date & Time
Friday April 26th, 2024 7:30am CDT
End Date & Time
Friday April 26th, 2024 10:30am CDT
Session Number
F2409
Learning Objectives
1.) Learn the power of high impact new patient experience.
2.) Review ten questions you must ask of each new patient.
3.) Commit to obtaining the necessary evidence for predictable case presentations.
4.) Roleplay with your team the most common questions you absolutely HATE to hear, and learn the most predictable answers you’ll LOVE to give them.
Format
Lecture
Audience
Dentist, Hygienist, Assistant, Nurse, Dental Technician, Administrative Personnel, Dental Therapist, Student Dentist
Topic
Practice Management
CORE Topics
Patient Communication
CEU Credits
3.0 Fundamental CEs
AGD Code
550
Pricing for Dentist (Early Bird)
35
Pricing for Staff (Early Bird)
25
Pricing for Dentist
45
Pricing for Staff
35
Category Course Catalog
Event Attendees
9
Going
1
Interested